Privacy Policy

Cookies Policy

Information about our use of cookies

A cookie is a piece of information that is held on the hard drive of your computer which records how you have used a website. Cookies allow website operators to accumulate useful information, such as whether the computer (and sometimes its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

We use cookies to monitor how people use our website including estimating audience size and patterns of use in order to help us to provide you with a better service. Cookies make it easier for you to log on and use the website during future visits. They also allow us to personalise the content of the website for you by storing information about your preferences. We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you do not want cookies downloaded onto your machine, you can disable them by changing the settings on your browser. However, you may not be able to use some of the features on our website without cookies. For information about how to disable cookies please visit this site: Please note that clicking on this link will take you to a website which is not under the control of James Hall & Co. Ltd. and we are therefore not responsible for the content of this site.

To protect our Websites we use a service called Incapsula (, this provides a security layer, improves performance, availability and protects our sites from malicious activity. These cookies are indicated below as “incap_ses” and “visid_incap”.

For sites under the control of James Hall & Co. Ltd and North East Convenience Stores Limited, we use:

Our Cookies

Site Cookie Name Cookie Description CONCRETE5 visid_incap_{Site-ID} This Cookie improve performance and security on the website – has a one year expiration. incap_ses_{Proxy-ID}_{Site-ID} This Cookie improve performance and security on the website – expires at the end of the session. MoodleSession Keeps a user logged into the Moodle Site so you don’t have to log in each page – expires at the end of the session __utmz records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark). __utma stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit __utma


are used to check approximately how fast people leave: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes, you will see these change regularly. __utmv is used for user-custom variables in Analytics __utmk digest hashes of utm values __utmx is used by Website Optimizer, when it is being used.


Measuring Site usage (Google Analytics and Matomo (formerly Piwik) Analytics)

We use Google Analytics and Matomo Analytics to collect information about how people use our sites. We do this to make sure it’s meeting your needs and to understand how we could improve it. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (eg your name or address) so this data cannot be used to identify who you are.

Web Beacons

We also use Web Beacons. Some of the pages on our website and e-mail newsletters may contain electronic images called web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On websites, these allow us to count visitors who have viewed our pages. In e-mail newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalised content. They are not used to access personally identifiable information without your consent